Start 90
RUB 89,000for 90 days
One payment for the full term
- Up to 5,000 minutes per month
- Two analysis scenarios
Minute allowance resets monthly
Request this programFor clinics, sales teams and call centers
Call analytics. Read what went wrong.
CallScore connects to your phone system, transcribes conversations, separates employee and customer speech, and checks every call against your checklist. Within an hour, managers see the score, objections and areas to improve.
- 100%
- of calls, not a sample
- 7
- phone systems supported out of the box
- 20
- calls reviewed for free
This is how a call looks in the dashboard: its score builds as the conversation unfolds. The conversation and names are fictional.
How it works
Call quality management: a Tuesday in a clinic manager’s day
No software to install on employees’ computers and no need to ask anyone to listen back. Calls come in as usual; reviews appear automatically.
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08:12
Call received
The receptionist answers. The recording reaches CallScore through your phone system’s API: Mango, MegaFon, Beeline, Dom.ru, Rostelecom, Skorozvon and others.
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08:50
Transcript ready
The conversation becomes text, with employee and customer turns clearly separated. Recordings and transcripts are stored in the dashboard and searchable by phone number.
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08:55
Checklist score
AI checks the conversation against your script: greeting, needs, service explanation, objections and next steps. Each stage gets a score and feedback; every call gets a summary of its purpose, outcome and objections.
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09:00
Morning report
The manager receives a summary of each employee’s calls from yesterday: what went well, what was missed and how many appointments were booked.
Monday’s reportEmma K. · receptionist23calls7.9average score +0.4 vs. monthly average14bookings · 61%Good: greeting, identifying needs, empathyMissed: what to bring was omitted in 9 out of 23 callsListen: 2 calls with issues, both about price -
09:20
Three calls instead of eighty
Calls involving conflict, lost customers or script violations are flagged. Managers listen to those calls. Disagree with a score? Adjust it manually; the change is reflected in the statistics and rankings.
Examples
Three calls you might never have heard
A transcript excerpt on the left; what the system picked up on the right.
CustomerHello, how much is a consultation with a neurologist?
ReceptionistEighty pounds.
CustomerI see… I’ll think about it.
ReceptionistAll right, call us back.
Call ended. 0:41
4/10No appointment booked
- “I’ll think about it” was not addressed
- Needs not identified: symptoms or urgency
- No appointment time offered
- Price given promptly and correctly
What to improve: Ask about the symptoms and explain what the consultation includes. After “I’ll think about it,” offer the next available slot and mention the first-visit discount.
CustomerI waited outside the doctor’s office for forty minutes and still wasn’t seen!
ReceptionistThat’s not my responsibility. I only handle bookings.
CustomerWhose responsibility is it, then? I’m going to leave a review about how you treat people.
ReceptionistGo ahead.
Customer ended the call. 1:12
3/10Flagged as a conflict
- No apology or acknowledgment of the problem
- Customer redirected without a solution
- Risk of a negative review: added to today’s listening list
What to improve: Apologize, confirm the time and room, and offer to reschedule at a convenient time or arrange a callback from the head receptionist within an hour.
ReceptionistHello, Riverside Clinic, Sarah speaking. How can I help?
CustomerHello, my mother’s blood pressure keeps fluctuating. We’d like to see a cardiologist.
ReceptionistDo you measure her blood pressure regularly? What readings are you getting? Does she have any recent test results?
CustomerOne sixty over one hundred. Her tests were done in May.
ReceptionistThen Dr. Taylor, tomorrow at 10:40. Please bring her ID, test results and blood pressure log, if she keeps one.
Appointment booked. 2:58
9/10Booked for tomorrow
- Needs identified: symptoms, duration and tests
- Suitable specialist and next available slot offered
- Explained what to bring
- Preferred reminder method not confirmed
Summary: A patient with high blood pressure is booked with a cardiologist for tomorrow. No objections. A useful training example for new receptionists.
The demo dashboard contains 299 real clinic calls over six weeks, anonymized and retold, with a manager report and reasons why appointments were not booked. Open demo dashboard →
Features
A dashboard you can read at a glance
- 01
A checklist for your sales process
Ready-made checklists for clinics, opticians, car dealerships and sales teams. Or we can build one around your own call script.
- 02
A summary of every call
Purpose, outcome, customer objections and recommendations for the employee. Read it in 20 seconds instead of listening for 5 minutes.
- 03
Calls that need attention
Conflicts, lost leads and script violations are flagged automatically. Managers focus their listening on those calls.
- 04
Rankings and trends
Scores by employee and stage, week-to-week comparisons and team weaknesses. See who needs training and what to focus on.
- 05
Daily report
Every morning, a summary of each employee’s calls from yesterday: what went well, what was missed and how many appointments were booked.
- 06
Manual adjustments
Disagree with the AI’s assessment? Adjust the score and leave a comment. The change history and review decisions are saved.
Integrations
Connect call analytics to your phone system in one day
Mango OfficeMegaFonBeelineDom.ruRostelecomSkorozvonKcellBitrix24amoCRM
No public API? Upload recordings manually or as a folder; we analyze them the same way.
Pricing
Call analytics pricing: 90-day programs
The program price covers all 90 days, paid in full upfront. The minute allowance resets monthly. Minutes are based on call duration. An analysis scenario is a checklist used to evaluate calls.
Business 90
RUB 149,000for 90 days
One payment for the full term
- Up to 15,000 minutes per month
- Four analysis scenarios
Minute allowance resets monthly
Request this programPro 90
RUB 239,000for 90 days
One payment for the full term
- Up to 30,000 minutes per month
- Six analysis scenarios
Minute allowance resets monthly
Request this programEnterprise
Custom pricing
Tailored to your needs
- Over 30,000 minutes per month
- Complex integrations
- Custom hosting
Contact us for a quote
Let’s talkPaid audit
RUB 29,000
Up to 500 calls, a detailed report and a recommendations meeting
If you purchase a program within 14 days, the audit fee is credited toward it.
Monthly billing
| Start | RUB 34,900 / month Setup: RUB 19,900 |
| Business | RUB 59,900 / month Setup: RUB 29,900 |
| Pro | RUB 94,900 / month Setup: RUB 49,900 |
A free review of 20 of your calls
We review 20 calls from your company, highlight up to three findings and meet with you to discuss the results. We sign an NDA before you upload any recordings.
FAQ
Common questions about call analytics
Where are recordings and transcripts stored?
On servers in Russia. Personal data is processed in accordance with Russian Federal Law No. 152-FZ. Custom hosting for Enterprise is available by agreement.
How are minutes calculated?
By call duration, rounded to the nearest second. The program’s minute allowance resets monthly and does not roll over.
Our phone system has no API. Will it work?
Yes. You can upload recordings manually through the dashboard or place them in a folder that we collect automatically. If your phone system can export recordings, we can connect it.
How long does setup take?
Usually one business day to connect your phone system and two to three days to adapt the checklist to your script. You will see your first scored calls on the day you connect.
How accurate are the scores?
AI follows your checklist and script, evaluating what matters to you. You can adjust any score manually and send disputed calls for review. During the free call review, you can compare the scores with the actual conversations yourself.
What is in the demo dashboard?
The same dashboard our customers use, in read-only mode: 299 real clinic calls over six weeks, anonymized and retold. Transcripts, checklist reviews with quotes, reasons for unbooked appointments and a manager report. The demo contains no audio recordings and requires no registration.
Free call review
See where your calls lose customers
Leave your contact details. We will reply within one business day and arrange a free review of 20 of your calls. We sign an NDA before you upload recordings, highlight up to three findings and meet to discuss the results.
The fastest way to reach us is Telegram: @xtrueman. The demo dashboard requires no registration: demo.callscore.llmtech.ru.